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Disclosure Documents

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Please familiarise yourself with the following important information:

Financial Services Guide and online services

The Financial Services Guide contains important information about the dispute resolution process, arrangements with third party suppliers and commissions and obligations in maintaining your membership.

In addition, several of the online services have their own terms and conditions. If you currently access these services or you are considering acquiring any of them, you should be familiar with these terms and conditions.

Name Download
SERVICE ONE Financial Services Guide alt FSG
Bendigo Bank Financial Services Guide alt BEN FSG
eLink terms and conditions eLink T&Cs
BPAY terms and conditions BPAY T&Cs
BPAY View terms and conditions BPAY View T&Cs
eStatement terms and conditions eStatement T&Cs

Operation of Accounts and Access Facilities

The Operation of Accounts and Access Facilities details important information about how you can expect your SERVICE ONE Alliance Bank accounts and access facilities to be maintained along with your obligations in maintaining these.

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Operation of Accounts and Access Facilities alt Op of Accounts & Access Facilities

Account Product Fact Sheets

The Product Fact Sheets relate to our transactional and savings (S) products and investment (I) products and specify features, access options as well as an overview of the more common fees applicable to these accounts. These should be reviewed in conjunction with the Operation of Accounts and Access Facilities booklet.

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Day to Day Account Product Fact Sheet alt S99 Product Fact Sheet
FREEstyle Student Account Product Fact Sheet alt S91 Product Fact Sheet
Senior Saver Account Product Fact Sheet alt S98 Product Fact Sheet
Christmas Club Account Product Fact Sheet alt S45 Product Fact Sheet
Money Management Account Product Fact Sheet alt S87 Product Fact Sheet
Wealth Manager Account Product Fact Sheet alt S84 Product Fact Sheet
Term Deposit Account Product Fact Sheet alt Term Deposit (I) Product Fact Sheet
Business Account Product Fact Sheet alt S90 Product Fact Sheet

Lending Terms and Conditions

The Credit Guide lending terms and conditions should be reviewed if you are considering any SERVICE ONE Alliance Bank credit product, including loans, overdrafts or cards with a credit facility.

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SERVICE ONE Credit Guide alt Credit Guide
Bendigo Bank Credit Guide alt BEN Credit Guide

Banking Package Terms and Conditions

SERVICE ONE Alliance Bank banking package products are designed for those Members who want a more complete banking solution. Select from the options below to review the terms and conditions for each of the package solutions.

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Pioneer Banking Package - terms and conditions (information for existing Members only) alt Pioneer T&Cs
Wealth Manager Banking Package - terms and conditions alt WMBP T&Cs

Insurance Product Disclosure Statements and Key Facts Sheets

The insurance Product Disclosure Statements (PDS) form part of the terms and conditions of your insurance contract with the insurer. Select from the options below to review the PDS for the insurance cover you are considering or currently hold.

Name Download
Fundamentals Home PDS, incorporating policy wording Fundamentals Home PDS
Listed Events Home PDS, incorporating policy wording Listed Events PDS
Accidental Damage Home PDS, incorporating policy wording Accidental Damage Home PDS
Motor Vehicle PDS, incorporating policy wording Motor Vehicle PDS
Landlords Insurance PDS, incorporating policy wording Landlords Insurance PDS
Caravan Insurance PDS, incorporating policy wording Caravan Insurance PDS
Boat Insurance PDS, incorporating policy wording Boat Insurance PDS
Travel Insurance PDS and policy Travel Insurance PDS
Essential Cover Loan Repayment PDS, incorporating policy wording Essential Cover Loan PDS
Essential Cover Line of Credit PDS, incorporating policy wording Essential Cover LoC PDS

Insurance Key Facts Sheets

Insurance Key Facts Sheets are designed to help you easily compare cover options provided by different insurers.

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Home Building Policy Key Facts Sheet Home Building Key Facts Sheet
Home Contents Policy Key Facts Sheet Home Contents Key Facts Sheet

Foreign Exchange Services Terms and Conditions

SERVICE ONE Members can access a range of foreign exchange services through an affiliation with Western Union Business Solutions. Select the link below to view the terms and conditions associated with the various services provided.

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Foreign Exchange Services terms and conditions Foreign Exchange T&Cs
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