Increase font size Decrease font size

Codes of practice

Attention: open in a new window. Print

Part of SERVICE ONE Alliance Bank's commitment to Members is the delivery of banking business ethically and to a high professional standard.

As such, SERVICE ONE Alliance Bank complies with a range of codes of practice - in particular the Code of Banking Practice and ePayments Code. The Code of Banking Practice is the banking industry's customer charter on best practice standards. The Code sets out key commitments and obligations on standards of practice, disclosure and principles of conduct for the provision of banking services. The ePayments Code applies to electronic payments such as ATM, EFTPOS, debit and credit card transactions, online payments, Internet and mobile banking and BPAY transactions. Find out more about each of these codes by using the links below.

Name Download
Code of Banking Practice View from the Australian Bankers' Association website (link to external site).
ePayments Code View from the ASIC website (link to external site).