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Disputes and Complaints

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Below you will be able to access forms you will need to lodge disputes and complaints. If you have any questions relating to the use of these forms or how to complete them, or you are unable to locate the form you're after, please contact the Telephone Response Centre on 1300 361 761.

Disputes and Complaints

ATM Transaction Reimbursement Request alt Download form
EFTPOS/Visa Transaction Enquiry/Complaint alt Download form
Request for Return of Mistaken Internet Payment alt Download form
Request for Return of Mistaken BPAY Payment alt Download form
Complaint Form alt Download form

 

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